Glad you asked, because there is a short video on our How It Works page - here

FAQs
FAQs
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Our Dallas and Fort Worth REFUL CO locations are open Sun 10am-7pm and Mon 10am-7pm. We open Tue depending on our stock levels and will post that on Google. Find other pick up locations and hours - here
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We've been testing local delivery to office buildings in central Dallas - this is anyone that works in that building. Some customers use Favor app to get their order delivered. We do have pick up locations all over DFW, check those out - here.
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Nope. When you do it helps us reduce food waste, so we offer discounts online. However, if you're by our Dallas or Fort Worth store, swing on by Sun/Mon to shop our coolers no order necessary.
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Most orders are ready pick up Sunday. Your order confirmation will have your selected date and time.
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If there's an issue with your meal or order, please reach out - here.
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All of our packaging is 100% recyclable in your city's recycling program. They're FDA and CFIA approved materials. Containers are BPA-free and CFC-safe. Black containers can go from the fridge to the microwave to the dishwasher. They are airtight, leak-resistant and can be reused more than once. They are Microwave safe, but NOT oven safe
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They're tasty : ) Our meals are cooked fresh in Dallas, TX using all-natural ingredients. Most come in two sizes: REG avg 300 calories, LG avg 500 calories. All nutritional info, heating instructions, and best-by date is on the label.