We'd like to thank everyone for their patience as we rolled this out online and in-store.
First Things First
Are you enrolled? If not, you can do that here.
If you are enrolled, make sure your logged in and then double check you're receiving bolts by clicking here.
A window will pop up (bottom of screen for desktop, will take up full screen on mobile) and you will be able to see how many bolts you currently have and you're progress towards the next reward (see below).
Earning Bonus Bolts
In launching the program we wanted to make sure the structure was simple not only for you, but also for us to track/manage.
Currently you earn 1 Bonus Bolt for every $1 spent online and in-store.
Redeeming Bonus Bolts
When you reach 200 bolts, you will be able to access your reward by clicking here while being logged in.
If you haven't reached the 200 bolts, you will see a progress bar showing how close you are.
If you have a reward, you can view them and redeem them by clicking "your rewards".
How to Redeem and Use:
- Redeem points/reward (see link above)
- You'll receive an email with a reward code. This comes from the app company that we use for our loyalty program.
- You will then use the reward code to pay for a gift card - you have to do this as a separate transaction, not along with your food purchase (we know...why the extra step explained below).
- If you completed #3 correctly, you'll receive a gift card code (from our site) good for $10. If you had enough points to redeem more than one (you can redeem multiple $10 cards at a time...you can't apply different values) then you will receive those gift cards separately. In this case, check your spam if you're missing any emails (might get flagged).
- Once you receive the gift cards, you can use them on our site during the checkout process, enter the code in the same field you would enter any promo codes. *if you're using a discount code, enter that before the gift cards.
Why the extra step? The only way for us to setup the reward program, while still allowing you to apply current promotions, was through a reward code good for the redemption of a gift card. Otherwise you'd have to choose between your reward (fixed amount) and the available discounts (increases with amount spent).
The current reward available: 200 bolts gets you a $10 gift card
When you redeem the available reward, your gift card will be sent to the email tied to your account.
Available rewards can only be redeemed online, we can not redeem your reward in-store via the point of sale.
Spending Bonus Bolts
After you've reached 200 bolts, redeemed your available reward, and received the gift card via email - you can spend the $10 gift card online or in-store.
In-store: make sure you ask our team member to tie your account with your in-store purchase and notify them you will be paying with a gift card. They will enter it into the payment screen.
Online: once you have your gift card, you will be able to pay with it in the normal checkout process (payment page).
We can not generate your gift card or access it via the point of sale in-store.