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FAQs

Getting Started

Glad you asked, because there is a short video on our How It Works page - here

Our Dallas and Fort Worth REFUL CO locations are open Sun 10am-7pm and Mon 10am-7pm.  We open Tue depending on our stock levels and will post that on Google.  Find other pick up locations and hours - here

We've been testing local delivery to office buildings in central Dallas - this is anyone that works in that building.  Some customers use Favor app to get their order delivered.  We do have pick up locations all over DFW, check those out - here.

Nope.  When you do it helps us reduce food waste, so we offer discounts online.  However, if you're by our Dallas or Fort Worth store, swing on by Sun/Mon to shop our coolers no order necessary.

Most orders are ready pick up Sunday.  Your order confirmation will have your selected date and time.

If there's an issue with your meal or order, please reach out - here.

Our Meals and Juices

All of our packaging is 100% recyclable in your city's recycling program.  They're FDA and CFIA approved materials.  Containers are BPA-free and CFC-safe. Black containers can go from the fridge to the microwave to the dishwasher. They are airtight, leak-resistant and can be reused more than once.  They are Microwave safe, but NOT oven safe

They're tasty : )  Our meals are cooked fresh in Dallas, TX using all-natural ingredients.  Most come in two sizes: REG avg 300 calories, LG avg 500 calories.  All nutritional info, heating instructions, and best-by date is on the label.

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